Alcatel CSTA OTHER VOICE LOGGER CC11

Regulatory compliance and quality assurance in contact centers demand reliable, tamper-proof call recording. The Alcatel CSTA OTHER VOICE LOGGER CC11 is a call recording solution component that integrates with Alcatel-Lucent OmniPCX Enterprise and OmniPCX Office platforms via the CSTA standard, capturing voice interactions with precision and scalability.

Who is it for

This component is intended for organizations that need to record and archive telephone conversations for compliance, dispute resolution, or training purposes. It is particularly suited to contact centers, financial services firms, public safety agencies, and customer service departments that require a flexible, license-based recording solution integrated with their existing Alcatel-Lucent telephony infrastructure.

Main features

• Standards-based CSTA integration with Alcatel-Lucent OmniPCX Enterprise and OmniPCX Office
• Scalable voice logging with per-channel licensing for flexible expansion
• Support for G.711 (a-law/mu-law) and G.729 audio codecs
• Web-based management interface for configuration, search, and playback
• Advanced search filters: date/time, caller ID, agent ID, call duration, metadata tagging
• Role-based access control and encryption for stored recordings
• Compliance assistance for MiFID II, PCI-DSS, and GDPR requirements
• Reporting and analytics on call volume, recording usage, and agent performance
• Flexible storage options: NAS, SAN, or local server storage
• Deployment as software license, virtual appliance, or hardware module

Specifications

• Product Type: Call Recording Solution Component
• Brand Compatibility: Alcatel-Lucent OmniPCX Enterprise, OmniPCX Office
• Integration Standard: CSTA (Computer Supported Telecommunications Applications)
• Core Functionality: Voice Logging, Call Recording
• Recording Channels: Scalable (license-based per-channel expansion)
• Deployment Model: Software License, Virtual Appliance, or Hardware Module
• Audio Codecs Supported: G.711 (a-law/mu-law), G.729
• Storage Options: Network Attached Storage (NAS), SAN, Local Server Storage
• Management Interface: Web-based Graphical User Interface (GUI)
• Search & Playback Features: Date/Time, Caller ID, Agent ID, Call Duration, Metadata Tagging
• Compliance Support: MiFID II, PCI-DSS, GDPR
• Security Features: Role-based access control, encryption for stored recordings
• Reporting & Analytics: Call volume, recording usage, agent performance reports
• Network Connectivity: Ethernet (for IP-based CSTA and management)
• System Requirements: Compatible server hardware/virtualization platform, OS (Windows Server, Linux), database (MS SQL, PostgreSQL)
• Licensing Model: Per-channel or per-system licensing
• Application Environment: Contact Centers, Financial Services, Public Safety, Customer Service
• Scalability: Modular design for future expansion and increased capacity

Tips

Before deployment, verify that your Alcatel-Lucent OmniPCX platform is at a compatible software version and that CSTA monitoring is enabled. Plan your storage capacity based on expected call volume and retention policies, and consider using encryption at rest to meet data protection requirements. For multi-site environments, a centralized NAS or SAN can simplify management and backup.